PLEASE REVIEW OUR SHIPPING & REFUNDS POLICIES BELOW
Thank you for choosing PuffPow! Our customer support team is available to assist you with any questions or concerns regarding returns. Your satisfaction is our top priority.
DO YOU OFFER FREE SHIPPING? Yes, retail orders over $50 ship free. Wholesale orders are subject to shipping costs.
WHERE DO YOU SHIP? We offer standard shipping for orders within the United States. You will have the option to choose UPS shipping to ensure quick and safe delivery of your order. Expedited shipping is not currently available.
WHEN WILL MY PACKAGE ARRIVE? Once your order has been processed and shipped, it usually takes 3-5 business days for delivery. Please note delivery times vary upon your location and unforeseen circumstances. Once the package has left our facility, we can not affect how it is handled or when it is delivered.
QUESTIONS OR CONCERNS? Please contact us. Our normal business hours are: Monday – Friday, 9AM – 4PM CST.
WHAT IS YOUR REFUND POLICY? We offer a 30-day money back guarantee on all products. If you are not completely satisfied with your purchase, please contact our customer support team within 30 days of receiving your order to start the refund process.
HOW DO I GET A REFUND? To receive a refund, please contact our customer support team or fill out the contact form. Once we receive the returned item, we will process your refund within 3-5 business days. Please allow 7-10 business days for banking transactions to be complete.
CAN I REQUEST A REFUND? Yes, you can request a refund for your order. If you are not satisfied with your purchase, please contat our customer support team within 30 days of receiving your purchase to begin the refund process.
HOW MUCH TIME WILL I HAVE TO REQUEST A REFUND? You have 30 days to make a claim. Please contact us within 30 days of receiving your order.